Privacy Policy

COYA collects various types of personal information from its users for different purposes. To ensure that your information is handled in the best possible way, we operate according to the strictest privacy standards.

1.1 Information Collected Directly

COYA collects information provided by users when registering for services, using platform features, or when you communicate with us directly. Examples of this information include:

Personal Identification Details: First and last name, email address, phone number, residential address, username, encrypted password, and user profile content.

User-Generated Content: Messages, comments, shared content, images, videos, files, and other types of content that users upload to the platform.

Financial Information: Payment methods, including credit cards, bank accounts, PayPal, and other information required for payments.

1.2 Information Collected Automatically

In addition to the information you provide, COYA collects additional information through various technological tools:

IP Address: Monitoring and storing users' IP addresses for problem identification, information security, and network traffic management.

Browser and Device Information: Device type, model, operating system, browser type, preferred language, and software version used for browsing.

Geographic Location: Collection of location data (GPS) in certain cases for service customization and security purposes.

Cookies and Tracking: COYA uses cookies, pixels, and various tracking technologies to collect information about how the platform is used, customize content and advertisements for users, and manage platform activity.

Usage Patterns and Activity: Data on how you use our services, such as pages viewed, actions performed, and content allocated.

1.3 Information Collection from Third Parties

Information Provided by Third Parties: COYA may receive information about users from third parties such as payment providers, advertising partners, social network platforms, or technology service providers. This data may include content you've shared on other platforms connected to COYA, account details on external platforms, and information about actions you've performed on third-party platforms.

COYA uses the collected information for various purposes, to provide users with customized services, improve the platform, and maintain user security. Here's a detailed breakdown of the main uses of your information:

2.1 Providing Access and Use of the Platform

Your information is used to operate the platform, create user accounts, customize the user experience, and improve the content displayed on COYA. We use your personal identification details to verify your identity, allow you to log into your account, and provide you access to the various features of the platform.

2.2 Information Security and Risk Management

Your information is used to detect and prevent illegal activities, secure the platform, and identify intrusion attempts. The personal information collected may help us manage information leak events, cyber attacks, and additional risks that might compromise your information security.

2.3 Content and Advertisement Customization

We use your information to display personalized content on the platform, recommendations for games, groups, and communities that match your preferences. Additionally, your information may be used to display personalized advertisements based on your platform activity, interests you've indicated, and your actions on external social networks linked to the platform.

2.4 Technical Support and Customer Service

COYA collects information to provide technical support and customer service, including handling user requests, complaints, and questions. If you contact our service team, we will store your personal details to improve service and manage issues.

2.5 Research and Data Analysis

We may use your information for market research, statistical analysis, and improvement of our services. This information may be anonymized and aggregated to track general usage patterns on the platform, thereby improving the platform and content offered to users.

2.6 Compliance with Legal Requirements

COYA may use your personal information to comply with legal and regulatory requirements applicable to it, including handling court orders, law enforcement investigations, and regulatory requirements in the various countries where we operate.

COYA does not share users' personal information with third parties without explicit consent, except in the cases detailed below:

3.1 Third-Party Service Providers

COYA may share information with external service providers who assist in operating the platform. Service providers include data storage companies, payment processing service providers, advertising companies, data analysis service providers, and other entities that enable us to provide the services. These service providers are bound by strict agreements to protect your information in accordance with privacy laws.

3.2 Information Sharing for Law Enforcement

In cases where required by law or if we have reasonable grounds to believe it is necessary to prevent illegal activity, COYA may share information with law enforcement authorities, courts, or regulatory bodies. This information may be used for investigation, filing criminal complaints, or enforcing local and international laws.

3.3 Business-Related Sharing

COYA may share information in the context of mergers, acquisitions, or sale of parts of the company. In such cases, users will receive prior notice of the information transfer and will be given the option to choose whether they wish to continue using the service under the new ownership.

COYA reserves the right to delete users who violate our social network rules. This includes violations such as:

• Profanity and offensive language
• Threats and harassment
• Violations of regional, national, and international laws
• Private groups that violate community guidelines
• Posting sexual content, prostitution, or weapons

4.1 No Responsibility for Age Restrictions in Games

COYA is not responsible in cases where a user enters a group or game that has been age-restricted according to the game's rules. The responsibility for complying with defined age guidelines falls on the user themselves. We recommend users check the age requirements of game groups before joining.

5.1 Payment Processing

COYA works with third-party payment providers, such as credit card providers, PayPal, Stripe, and others. All transactions are conducted using advanced encryption technologies to secure users' personal and financial information.

5.2 Refund Policy

All payments made on the platform are non-refundable, except in exceptional cases of proven technical failure or cancellation of services prior to their use. Any refund request is reviewed by our service team, and a response will be given at our sole discretion.

5.3 Payment and Tax Management

Users are responsible for managing payments and relevant fees in their country, including meeting tax obligations. All payments must be accurate and up-to-date, and COYA will not be held responsible for breach of payment terms or incorrect reporting by the user.

Users subscribed to COYA services and paying monthly or annual fees may lose access to these services if they violate Pixel Tribe's guidelines and rules. In the event that a user violates our terms of use and their account is deleted or suspended, subscription payments will not be refunded.

In case of account deletion due to rule violation, COYA reserves the right to charge subscription fees until the end of the current subscription period, and the user will not be entitled to a refund for the period during which they were suspended or removed from the platform. Therefore, the user is responsible for adhering to the terms of use to continue enjoying the services they are subscribed to.

The site is committed to complying with legal provisions and respects the right of site users and others to privacy and reputation. If you believe that content has been published on the site that offends you for any reason, please contact us using the details below, and we will try to address your inquiry as soon as possible. Such inquiries can be submitted through the following means:

Deleting a user on the site: To delete your user on the site, send an email to the site administrator (support@coya.gg) and we will ensure to delete your user as soon as possible.

Email: support@coya.gg